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Practice Policies

Blue_Locked_FolderConfidentiality

Both your paper and computer records are confidential. We comply with the Data Protection Act 1998, which lays down legal requirements for computer users such as ourselves.

We only ever use or pass on information about you if people have a genuine need for it, e.g. in making clinical referrals. Anyone who receives information from us is also under a legal duty to keep it confidential.

Sometimes the law requires us to pass on information, e.g. to notify a birth or when we encounter infectious diseases which may endanger the safety of others.

Data may be gathered for audit purposes and in development of medical care or other NHS services. Everyone working for the NHS has a legal duty to keep information about you confidential. The Caldicott Guardian (the person responsible for confidentiality of medical information) for this Practice is Dr Patel.

You have a right of access to your health records, but in certain circumstances the Data Protection Act allows the practitioner to withhold access to patient health records. If you wish to obtain access to your records please put your request in writing to the Practice Manager.

Chaperone Policy

Sometimes it is helpful to both the patient and the doctor to have another person in the room during a physical examination.  Please understand that you may ask for a chaperone to be present and the doctor will not be offended.  The doctor themselves may also request another person to be present.

Patient Rights

We want to provide the best possible service to our patients. We want to hear your views, where you like our service or where things could be better.

We hope that, if you have a problem, you will use our practice complaints procedure. The Practice Manager or assistant are always available to discuss comments, complaints and suggestions you may have. We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

We do operate a complaints procedure - our patient complaints information sheet gives details of the procedure and is available from reception. However, if you do have a concern, we would encourage you to discuss it initially with one of the partners.

If you remain dissatisfied with the outcome of our in-house investigations we can provide details of other organisations who will be able to help you further.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in reception.  You can also submit your comments / suggestions on-line via the link on the 'Contact Details' page.

Violent Behaviour

Our staff do their best to assist patients at all times. A surgery can be a busy and hectic workplace on occasions.

We will not accept violence or abusive behaviour towards our staff and other persons on the practice premises. Such behaviour may lead to you being asked to leave the premises and removal from our practice list.

 



 
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